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Surprise (602) 842-4864
Prescott Valley (928) 277-0076
Chino Valley (928) 589-1776
Prescott (928) 443-1200

We are still seeing Emergency Patients
Please call for an Appointment

To Our Valued Patients,

As this newest challenge continues to unfold with COVID-19(Coronavirus), we wanted to give you an update. First, we are currently maintaining our regular schedule. As of now, the Arizona Department of Health Services is not recommending closure or modification. We will continue to closely monitor information from the CDC and AZDHS and follow their recommendations. We will keep you up to date on any changes we may have to make via emails, our website, and social media.

Second, we would like to give you some insight into our practices to keep our team and patient family safe and comfortable. Dentistry is uniquely positioned to protect our team and patients. On a daily basis, we practice ‘Universal Precautions.’ This means we ALWAYS assume that every patient may be carrying a contagious, dangerous disease and we follow strict guidelines to prevent the transmission of any potential disease, including Hepatitis, Tuberculosis, HIV, AND COVID-19(Coronavirus). This has been standard of care and regulated by the Centers for Disease Control since the 1980s with the AIDS
epidemic.

These measures include:
1. Strict hand hygiene protocols.
2. Use of single use disposable protective equipment and barriers.
3. Thorough disinfection of exposed or potentially exposed surfaces after every patient visit.
4. Disinfection and high-heat steam sterilization of instruments. Routine monitoring of sterilization verification.
5. Continual education on infection control techniques.

In addition to these mandated measures, we have also implemented:
1. Disinfection of common area surfaces every 30 minutes.
2. Availability of hand sanitizer in common areas.
3. Screening everyone who enters based on CDC recommendations.
4. Pre-procedural mouth rinse.

We are happy to address any concerns you may have. We will continue to care for our patient family during this time following all best practices and will monitor CDC guidelines for any new recommendations.

Thank you for being a part of our family. Thank you for allowing us to care for you and your family. Please know we are here to support you and help you in any way that we can.

In good health,

Link to article:
https://bangordailynews.com/2020/03/12/opinion/contributors/dentistry-is-well-poised-to-ensure-the-safety-of-our-patients/

Patient Information


What patients should know


Our Dental Receptionists and Office Manager will help you schedule appointments and complete necessary paperwork. They will also answer any billing questions that you may have.

Patient Appointments


Patients are seen by appointment only. We make every effort to be on time for our patients, and we ask the same courtesy from your family.

If you cannot keep an appointment, please notify us immediately, giving a minimum of 48 hours notice to avoid any missed appointment fees. We realize that unexpected illnesses and emergencies may occur, but we ask for your assistance in this regard.

Our office strives to schedule appointments at your convenience and when time is available.

Insurance & Patient Co-payments


If you have insurance we will help you determine the coverage you have available. In order to best assist you, it is important that you submit your dental and/or medical insurance information to us with your New Patient Paperwork a minimum of two business days prior to your scheduled appointment. This allows us time to contact your insurance company and obtain a breakdown of the benefits you or your employer purchased from the company. In addition, you will want to bring a dental benefit book that your carrier should be able to provide. Our business team will be happy to help you understand your policy.

Should you be diagnosed with treatment services, we will be able to provide you with a detailed plan which will give you an estimate of how much your insurance company may pay for each procedure, as well as the portion you will be expected to pay at the time of service.

Professional care is provided to you, our patient family, and not to an insurance company. The insurance company is responsible only to the patient as a benefit from the individual or employer plan purchase, and the patient is responsible to the doctor. We will assist you every way we can in filing your dental or medical claim and handling insurance questions from our office on your behalf.

Financial Policy


In an effort to reduce the cost to you, the patient, while maintaining the highest level of professional care, we have established the financial policy as follows:
•  Payment of any account balance is due in full within 20 days of statement date
•  We gladly accept Visa, Discover, American Express or MasterCard payments
•  Payment plans are available through www.CareCredit.com

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Appointments & Consultations


We are happy to schedule a second-opinion consultation with our doctor to discuss treatment diagnosed for you. It is important to us that our patients are committed fully to a recommended course of treatment, and we make every effort to provide all available information on the types of treatment completed at Surprise Smiles, as well as options to make appointments comfortable.

All patients that are referred to our office from another practice, or who have self-referred themselves for a second opinion are required to undergo a complete examination by our doctor before he provides his diagnosis opinion. Please ensure that all available x-rays and chart notes from your prior office have been transferred to us prior to the scheduled appointment for review. Please note that many offices require 7–14 business days to transfer records.

It is imperative that we have all available dental (and medical if related to trauma or medically diagnosed disorder) insurance information in a timely manner, as we will be providing you with a comprehensive treatment estimate after your consultation with the doctor.

More Information:


If you have questions about the services we provide, please call (602) 842-4864 or use our Appointment Request Form.
OUR PHILOSOPHY

Our Family Cares for Everyone in Your Family

FAMILY GRAPHIC2 Bradshaw Family Dental Dentist Prescott AZ DR Zeiger
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Get the Smile You've Always Wanted!

Surprise
15128 W Bell Rd, Suite 12,
Surprise, AZ 85374
(602) 842-4864

Prescott Valley
7136 East Pav Way
Prescott Valley, AZ 86314
(928) 277-0076

Chino Valley
1260 Hwy. 89, Ste. G
Chino Valley, AZ 86323
(928) 589-1776

Prescott
172 E Merritt St.
Suite F
Prescott, AZ 86301
(928) 443-1200


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